Install the SCR331 USB Smart Card Reader Table lists the steps to install the SCR331 USB Smart Card Reader on a computer running WXP Professional or Home OS.

mbforsti@… originally submitted this as ticket:72

SmartCard? Services:

I currently have a SCR3310 v2.0 smartcard reading that I was provided by the U.S. military.

As per step 1, I have updated my system and am currently running Mac OS X – version 10.6.8 on Snow Leopard operation system.

When I click “About this Mac”…“More Info”…“Hardware”…”USB”, my reader shows as:

SCR3310 v2.0 USB SC Reader

Therefore, Smart Card reader is installed on my system.

FYI, when I click on SCR3310 v2.0 USB SC Reader this is the information that appears:

Product ID: 0x5116
Vendor ID: 0x04e6 (Shuttle Technology)
Version: 2.04
Speed: Up to 12 Mb/sec
Manufacturer: SCM Microsystems Inc.
Location ID: 0xfd133000 / 9
Current Available (mA): 500
Current Required (mA): 100

However, when I place my CAC card into the reader and go to 'Keychain Access' (in an attempt to update certificates), it recognizes my CAC card as CAC-xxxx-xxxx-xxxx-xxxx (actual numbers are not revealed for security purposes) with a locked pad-lock next to it.
When I click on the pad-lock, a window pops up asking for my password. I enter my password and the same window will just pop-up again.

Keep in mind…I do not have this problem with a pc (same CAC reader and CAC card.

Any support or advice would be greatly appreciated.

Thank you in advance for you time.

Respectfully,

mArk

Hi Caleb,

Welcome to Microsoft Community Forums.

From the description I understand that Smart Card Reader is not working.

To assist you better I would appreciate if you could answer the following questions:

1)Have you made any changes to the hardware or software on the computer prior to the issue?

2)Do you get any error message / code?

3)What happens when you try to connect Card Reader?

Follow the steps and check,

Try connecting the card reader to a different USB port

Connect the card reader to a different computer and check

Method 1: Run the Hardware and Devices troubleshooter and check.

Follow the steps to run the troubleshooter:

a)Press Windows key + C on your keyboard to show the Charms bar.

b)Type Troubleshooting and click Troubleshooting under Settings.

Apple

c)Now type Hardware and Devices Troubleshooter in the search.

d)Click on Hardware troubleshooter to run the troubleshooter.

Method 2: Try uninstalling and reinstalling USB controllers from device manager and check.

a)Press Windows Key + R, type devmgmt.msc.

b)Expand the USB controllers (Smart Card Reader), click on the drivers.

c)Click on properties, click on uninstall tab.

d)Click OK.

e)Unplug the reader from your computer and reboot.

f)Restart the computer and plug the device again, let Windows reinstall the driver.

Cac Card Reader Software Download

This information should help. If you need further assistance regarding Windows, please post. We will be happy to help you.